I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. 1 Attach the base 1. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. It has two outputs on the left of the wall box. Also there will be an external, often brown, omnibox. Any other way is going to cause you a load of hassle. 3 2. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. I don't work for Virgin Media. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. When you’re booking your move, let us know if you want to choose a new package for your new home. Using two boxes simultaneously would require an addition to your subscription, though. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. the other Virgin Media boosters will connect to this one. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. You . QuickStart, set up and connections. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. As I'm moving it back to the original location, is. Networking and WiFi. Up to speed. the box should be inside your house. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Not had any success calling. It is possible to re-enable the existing sockets with this CV21 upgrade. Ultrafast Broadband. Moving the cable , disconnecting the box , then reconnecting is very easy. It has two outputs on the left of the wall box. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. You could get up to £200 paid off. No, you can keep using the same phone you’ve always used. |. PS. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. . Reply. 22/11/12 - 11:50 #6. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. ) The. Installing Virgin Media banda for the primary set . See if this works. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. The top “capped” one is marked FM & has been disused since cable went digital. Select the correct HDMI input for your box. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. I can only find the TV socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Buy Multimedia Sockets at Screwfix. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Networking and WiFi. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. VM want £99 to move it. The wall socket is currently in the living room and I need it moved to another room. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. Dave. Plug into the wall socket. ) The hub will be in here too. Posts. 0 Kudos Reply. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. on 19-04-2022 19:46. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Engineer used 'spare pair' of blue cables for 'new' BT line. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Kind Regards,. Book your move Once you know you can use our services at your new address, get in touch to book your move. I can’t take it off by myself so I called 0800 953 9500. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). To work, your wireless router needs to be placed within reach of: A power socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. I was told when purchasing the broadband package that fi. My Virgin Media App. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. wondering if anyone can help. The cable is a shotgun cable, with a coaxial cable glued to another cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Best of all, for many, it’s a free upgrade. Get the Hub ready by connecting the wires. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Much easier and more discreet than putting a junction in. Options. on 17-12-2022 10:39. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. #4. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. VM has a rolling programme of work to move all customers over by 2025. I would like to arrange for someone to come and look at it and if. . Sometimes there is no wall box, just a trailing cable. You may need to use the. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Follow the instructions on screen to finish your setup. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. Push it firmly on. The wall socket is currently in the living room and I need it moved to another room. Virgin Media Price Guides. All the cabling is the property of Virgin Media and must not be touched. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. It might though take from a couple of days to a week to then get the tech visit. Choose your package. Re: Move Virgin wall socket - Virgin Media Community - 5409168. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. Virgin Media;. I'm a Very Insightful Person, I'm here to share knowledge. #4. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Fibre Broadband. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. All the sockets are put in for you if they do not exist already e. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Kind regards, Ilyas. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Push the red label end of the white cable, into the wall socket. You arnt getting any Internet to the switch. I have had - 5266681. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. All forum topics. There is an access panel in the ceiling for pipes and cables. OR. The Virgin wall sockets just have one connector at the bottom. 2. Your connection box is usually put in the living room on the wall. You may still need to pay an activation fee, but some deals will offer activation for free. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Following the installation and verification of its functionality, you can browse the web or. You’ll then be able to use your same old phone to make. Koda. Checked every. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Connect the black-banded end of the isolator cable to the socket of your Hitron. Browse. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Mobile. 5m. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. Didn't have to pay Virgin to move my box to the other side of the room, I just ran the new cable under the edge of the carpet to the new location and connected it up. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. WPA3 encryption) and a 2. Options. They will respond here in a few days. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. I can’t find a wall socket anywhere that matches those indicated by virgin. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Posts: 166. Installation: Wall socket issue. on 20-02-2023 11:46. Another option might include. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. cheshire_man. But this is provided you already have an undamaged Virgin Media socket. Thank you. #11. I've spoken to Virgin who have said yes along with £99. Its a flat £25 charge to move the connection points and rebalance power levels. To get the cable removed or reburied, I'll need to get. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. TV & FM Radio Sockets. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Pay £75-£99 for Virgin Media to do it. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Some technicians just take the easiest route for an install not where the customer wants it. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. 3. Virgin Media Community. Crazy! They must be made of money. And, of course, you can only use boxes supplied by VM. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Follow these steps to install your virgin Media Broadband, TV and Phone service. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. Anything is technically possible. Step by step guide to self installing your Virgin Media broadband Hub 4. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Virgin Media Help - Get help, tips an. I'm due to have Virgin Media installed next weekend with both TV & broadband services. You need to use one of these and run it upstairs using proper ethernet cable (cat5). My VM Router is is my office adjacent to hall. Is there anyway we can book an. On top of that, Virgin Media also offers a self-install option. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Get virgin engineer to move the wall socket. on 22-03-2023 11:44. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Thank you for posting and for joining this thread regarding home phone switchover. @adelphiaUK wrote:. I therefore need to get the virgin internet from the front room to the offic. If it doesn't work then you can call the pre-installs team on 0800 052 1734. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. socket you need will be marked with the Virgin Media logo. Installing and configuring your kitRe: Moving broadband socket. Fibre phone Adaptor - different rooms. No, you can keep using the same phone you’ve always used. Moving a Virgin Superhub. . Tudor. You’ll need to return your Virgin Media Hub. Firstly a 6 metre run along the living room wall. Tudor. Hello sophieboulter1. nothing to do with the outside boxs. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Tudor. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Vonage 2nd line. KIDDERMINSTER. M. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Virgin Media;. 4. The only phone socket available is the TEL1 socket on the back of the VM hub. I am going to cancel. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Aug 16, 2014. Posted in QuickStart, set up and connections. A Virgin Media wall socket is simply a point of entry into your home. 1. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Your traditional landline sockets will no longer be the connecting point for your landline handset. You can probably replace them with the screws for a normal mains socket or similar. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Phone. We would like to show you a description here but the site won’t allow us. Turn on and start the hub. Last edited: 21 Jul 2010. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 95 – £ 59. . And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. Got a technician booked for next week to move a socket from one side of the room to the other. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. (knowledge is power) Sun 05-Jan-14 12:53:34. This means that the broadband router can be installed at either location and both will need ADSL filters. No internet, unfortunately. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 8 March 2011 at 8:29AM. Or the virgin cable that comes into ur property at the moment pull out and. Buy move who red label end of the white cable into the wall socket. It allows your computer to send information along your network. £ 9. Options. The box needs to move from my living room to under the stairs. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. 2. Turn on and start the Box. Stream from Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. See where this Helpful Answer was posted. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Location. We would like to show you a description here but the site won’t allow us. The Stream remote. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. Hope this helps, I'm sure another poster will answer your question. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Lets us know how the appointment goes. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Save £105. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. We. I don't work for Virgin Media. on 20-11-2022 17:38. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Very poor advice. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. • Take the red-banded end of the isolator cable and push it. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Like the TV cable we have too. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. I will send you a PM to confirm your details so this can. A network adapter – you’ll need this for every computer you want to connect. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. You might also need to change it if your current package isn’t available at your new address. Typically, extenders are linked through a wired port using an Ethernet cable. Most Virgin Media customers will receive a Hub 3 router. Behold the power of Powerline. Virgin Media have used the Openreach socket to provide telephone services. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Phone Switchover. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 2 weeks ago - last edited 2 weeks ago. Tool for removing cable box. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Virgin Media. The OUT terminal from the Technetix isolator has a terminator cap on it. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Preparing for Landline changeover to fibre. See this. Then another 5 metre along another living room wall. On the day of activation, connect your new router to the master phone socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. -a power cable for the hub's adapter. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. 1. On the day of activation, connect your new router to the master phone socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Pop the power cable into a nearby plug socket, and turn it on. Your "loss of signal" point is a good one. Simplistic way will be running cable round the top of the skirting mate. I still have 6 months fixed contract with VM. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Plus get help on things like wayleave & access agreements. We appreciate you reaching out to us on here. Both Sky and Virgin Media will be reluctant to let you go. Following the installation and verification of its functionality, you can browse the web or. My Virgin Media App. 1. Browse Virgin Media Virgin Media Community. Location. 2. Manage Your Account. An Ethernet cable – The. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. When your number transfers, your BT socket will go dead. 5Gbps speed LAN (Ethernet) port. The cable fits in the socket shown in the image attached. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. can someone contact me about moving a TV point please. The wall socket is - 5109379 - 2. Tudor. The answer is yes. Quickstart is the quickest and easiest way to setup our services. Plug into the Virgin Media wall socket. Requesting CM IP address - Home Move. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). on 17-12-2022 10:39. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 0. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. OR. VM will usually only supply a Quickstart to a property that had VM previously. I will send a private message - watch out for the purple envelope inviting you in. Back a step. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). • Connect the end of the 1. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. You should also be aware there is a £25 call out charge for the engineer to move the socket.